Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We're passionate about creating growth in Africa, bringing true, meaningful value to our clients and the communities we serve, and creating a real sense of purpose for you.
Job Description
To deliver a quality service and manage service gaps realized by clients as they engage through the bank's various touchpoints. To deliver planned and proactive client engagements driven through holistic client reviews focused on achieving contextual client outcomes. Deepen bank-client relationships primarily focused on providing cross-pillar solutions for clients, working with the supporting product specialists to ensure holistic engagement and guidance for financial decision-making by clients.
Qualifications
Bachelor's degree/Advanced Diploma (NQF7 FAIS recognized qualification) in Finance, Economics, Accounting, Business Administration, or a related field
Professional Experience Requirements:
Minimum of 3-5 years of professional experience in Personal and Private Banking sectors, encompassing:
Demonstrated proficiency in sales and service delivery
Proven track record in relationship management
Expertise in processing credit applications
Strong financial acumen, as evidenced by a successful sales history within the financial services industry
Proficiency in financial analysis and risk assessment
Strong communication and interpersonal skills
Ability to work under pressure and meet deadlines
Excellent problem-solving and decision-making skills
Proficiency in Microsoft Office suite and banking software
In-depth knowledge of regulatory compliance and banking laws
Additional Information
Behavioral Competencies
Articulating Information
Challenging Ideas
Conveying Self-Confidence
Convincing People
Developing Expertise
Technical Competencies:
Banking Process & Procedures
Client Knowledge
Client Retention & Client Servicing
Customer Understanding (Consumer Banking)
Risk Awareness & Risk Identification
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