B-BBEE Content Advisor and Awareness Services x2Only for registered membersZAR 200000 - 300000Listing reference: nef_000100Listing status: OnlineApply by: 9 December 2024Position summaryJob category: Government and NGOContract: Fixed Term ContractRemuneration: Market RelatedEE position: NoIntroductionThe responsibilities of this role include providing client advisory and resolution services.ResponsibilitiesProvide "in-time" client advisory services:Implement operating procedures and systems.Provide technical advice on interpretation of B-BBEE legislation, B-BBEE deals, Contracts, Codes etc.Maintain and update record details of assistance provided to walk-in clients.Respond to client's requests for meetings and facilitate referrals, where required.Update the client enquiry and complaints logging and tracking system.Provide client support and enquiry resolution services.Provide professional client care and support on an ongoing basis.Implement recommendations arising from client satisfaction surveys to improve services.Analyse facts regarding client queries and provide advice in terms of the provisions of the Act:Update the database of resolved and unresolved cases.Provide rapid response to clients and clear unresolved cases on a weekly basis.Analyse the nature of client queries and develop mechanisms to eliminate such enquiries from recurring (advisory opinions, practice notes etc).Provide client advice in accordance with the provisions of the Act.Database Management:Maintain records of all e-mail, telephonic, faxed, posted and electronic queries (e.g.
via website) in chronological order.Allocate a reference number to all queries for follow-up by clients and in-house monitoring.Prepare and submit monthly reports on the number and nature of queries received, resolved and responses provided to clients.Qualification RequirementsDegree/ National Diploma in Public Administration or Business Administration / Economic Science / Law.Experience / Skills RequiredMinimum: 3 years' relevant experience in client advisory service.Knowledge of the B-BBEE Act.Personal Attributes/Behaviours/Attitudes
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