Aws Support Engineer

Bachelors degree (BSc.)
or Diploma in Engineering, Computer Science, Information Technology or relatedExperience in dealing with customers during problem resolution and operating efficiently under pressureUnderstanding of distributed and service-oriented architecturesUnderstanding of TCP/IP networking and troubleshootingProficiency with MS Office, SQL and CloudWatchResponsibilities:Triaging emergent issues using a ticketing systemResearching, diagnosing, troubleshooting, and identifying solutions to resolve issuesProviding updates on the overall health of company functionsWorking with cross-functional teams both internal and externalFollowing standard procedures for proper escalation of unresolved issues to the appropriate teamsAdhering to SLAs for specific issues with respect to the severity of the issueProviding prompt and accurate feedback to customers and stakeholdersDocumenting knowledge and learnings for the benefit of colleagues and business continuity
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