AVP QualityBasic Function:levels; ensure implementation of quality management framework for each client areas and have qualitycontrol and assurance related improvements and performance. Manage a team of QCA and clients withinthe vertical.Essential Functions: Build a strong quality control with process understanding and measurement to deliver high performance andclient agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for qualityimprovement. Responsible for quality assurance across all processes, identify and execution of projects; governance ofprocesses & reporting, driving standardization across all clients. Be well informed on the developments in process improvement programs and contribute in implementingbusiness strategy for positive customer experience. Business development and solution in select areas; support in RFP, RFI responses from qualityperspective. You will be responsible for set up and functioning of quality compliance at client level to meetbusiness, internal and ISO certification requirements. Facilitate the sharing of best practices from within and outside the organization and implement them Planning and managing budget and resource allocation for the assigned verticalPrimary Interactions: Enabling functions Transitions Operations Clients Others as may be requiredOrganizational Relationships: Reports To: Country HeadSupervises: Quality Assistant Managers, Quality Managers,Sr. Quality Managers, AVP of Quality and SAVP of QualityEducation:Graduate degree is a must degree in a quantitative discipline is preferableMBA preferred but not essentialBB Trained from recognized instituteWork Experience: Minimum 7+ years of total work experience Must have 3+ years of direct team management experience with demonstrated success and financialresults Must have 5+ years business/operations experience with at least 23 years of relevant experience in BPO Must have 3+ years quality experience Six sigma & Lean tools and methodologies, Process improvementsand project executionJob Type: PermanentSalary: From R50,000.00 per monthAbility to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to relocate before starting work (required)Application Question(s): Do you have a clear credit and clear criminal record? What are your salary expectations?Education: Certificate (required)Experience:Business Operations: 5 years (required)Quality Management: 3 years (required) Six sigma & Lean tools and methodologies: 3 years (required)Shift availability: Night Shift (required)
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