Automotive Service Advisor

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PayR10000 - R15000 a month
Job typeFull-time
LocationSomerset West, Western Cape
Full job descriptionHandling customer inquiries and providing exceptional customer service.Welcoming customers to a warm environment and giving customers peace of mind by explaining work carried out on collection.Following up with workshop and providing accurate feedback to customers multiple times a day.Assisting with scheduling appointments and meetings.Maintaining accurate records and databases.Providing quotes to customers and following up on quotes issued.Responding to all customer enquiries.Invoice and collect payment from customers for services rendered.Walk client to car when delivering vehicle.Translate customer-reported problems to Technicians and Workshop Manager.Order necessary parts from suppliers and double-check that they are delivered to technicians on time.Keep work area and reception area neat and tidy.Answer phones courteously and in timely manner.Complete paperwork in timely manner.Organize paperwork in orderly manner according to company procedure.Update daily report sheets.Resolve customer enquiries efficiently and effectively.Inform customers immediately about delays/problems or additional work.Describe all repairs and services performed to customer when returning their vehicle.Ensure all vehicles are clean and tidy when collected.Experience in an after-market workshop will be an advantage.Salary is structured on a basic salary with commission.Must be able to work within the existing team, with minimal supervision.
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