Automotive Service Advisor

Job title : Automotive Service Advisor
Job Location : Gauteng, Johannesburg

Deadline : January 02, 2025

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EXPERIENCE, QUALIFICATIONS AND TRAINING: Knowledge and experience in the retail motor industry Read, write and speak English and Afrikaans Computer Literate Valid driver's license  Valid Matric Certificate ASE Certification
MAIN PURPOSE OF THE JOB: To provide an excellent service by understanding the customer's needs, providing advice and offering solutions.
The outcome that is produced is Satisfied Customers and will be considered successful when: The customer's needs / requirements are understood and expectations are met There is sound product knowledge Personalized service is provided Customers are informed
RELATIONSHIPS AND PERSONAL ACTIVITIES: Directly responsible to the Service Manager and Foreman Relationships with the staff
MAIN JOB FUNCTIONS: Welcome customers and capture the relevant information, assuring that client needs are addressed. Check vehicle in with client. Follow-up on parts ordered, and bookings are made to suit customer daily. Keep customers up-to-date about information on status of the vehicle. Handle queries / concerns of customers as per the customers concerns daily. Make out job cards, accurately and timeously and put job cards through for costing daily. Arrange hire vehicles for customers, obtaining the necessary authority to do so. Collect Payments from customers that are due, prior to handing back the vehicle. Cross-departmental disciplines.

Customer Service  jobs