Automotive Service Advisor

EXPERIENCE, QUALIFICATIONS AND TRAINING:Knowledge and experience in the retail motor industryRead, write and speak English and AfrikaansComputer LiterateValid driver's license Valid Matric CertificateASE CertificationMAIN PURPOSE OF THE JOB:To provide an excellent service by understanding the customer's needs, providing advice and offering solutions.The outcome that is produced is Satisfied Customers and will be considered successful when: - The customer's needs / requirements are understood and expectations are met - There is sound product knowledge - Personalized service is provided - Customers are informedRELATIONSHIPS AND PERSONAL ACTIVITIES:Directly responsible to the Service Manager and ForemanRelationships with the staffMAIN JOB FUNCTIONS:Welcome customers and capture the relevant information, assuring that client needs are addressed.Check vehicle in with client.Follow-up on parts ordered, and bookings are made to suit customer daily.Keep customers up-to-date about information on status of the vehicle.Handle queries / concerns of customers as per the customers concerns daily.Make out job cards, accurately and timeously and put job cards through for costing daily.Arrange hire vehicles for customers, obtaining the necessary authority to do so.Collect Payments from customers that are due, prior to handing back the vehicle.Cross-departmental disciplines.