Reports to : Managing DirectorRemuneration : Market Related dependent on skill set, knowledge, and experiencePurpose Of The Job :Our Client, an Automotive Gearbox Company is looking for an experienced General Manager to join the Team. The candidate will take full responsibility of the Automatic branch of the business and all the supporting branches, lead the teams, be responsible for costing, customer satisfaction, quality control & employee management. Workout profitability of the branch and set targets.Duties :Provide leadership, support and management to ensure that the vision, mission and culture within the Company are maintainedEnsure that the company values are suitably communicated across at all sitesActively plan for succession planning of own role as well as the other strategic roles within each siteCommunicate KPI's and benchmarks to direct subordinates ensuring these are clearly explainedConduct the required performance appraisals twice a year with departmental headsActively strive for improved overall site efficiency through cost, process and productivity analysis annually, submitting relevant plans and implementing on approvalActively develop team to ensure they are suitably skilled and able to fulfil their functionsEnsure adherence to required health and safety regulations within ISO guidelines and client protocols at each site, continuously promoting health and safetyEnsure efficient and suitable use of all department resources, ensuring company assets and resources are properly handledCommunicate with managers to ensure that the site equipment is suitably available, maintained, updated and in working orderCommunicate with managers to ensure that a daily / weekly cleaning schedule is enforced, ensuring workspace is neat and clean through mopping, packing, cleaning, recycling, planning and organizing at each siteMaintain and enforce all necessary quality control proceduresSuitable allocation and prioritization of work at site as required, checking on progress at regular intervals dailyEnsure all necessary deadlines of managers and targets are metEnsure all necessary SLA requirements for clients are metEnsure that the Site Managers conduct weekly site safety inspections, reporting any necessary information to the client and Operations DirectorMonitor sales figures, reporting through to the executive team on a weekly basis and facilitating action should sales be downEffectively manage and work with the team to monitor the service and fuel accounts for all site vehiclesCommunicate with Site Managers to ensure overall accuracy and proper maintenance of job cards on siteFacilitate client meetings as per their prescribed terms and scheduleAssist customers with all issues, queries and complaints efficiently and in line with the ethical guidelines of the companyWork to resolve issues in a speedy and appropriate manner, ensuring that all are monitored, and that relevant action is expeditedContinuously identify and analyze customer service trends in order to determine necessary system improvements, facilitating action where requiredEnsure customer satisfaction is maintained and that client relationships are properly managed, maintained and nurturedRequirements :15 years + experience in Automotive industry in same or similar role as General ManagerMust be technically minded individualExcellent understanding of automotive industryMotor Industry Experience ESSENTIAL!!!!Only candidates that meet the criteria will be shortlisted and contactedIf you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successfulOnly candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulatedIf you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link :https://selectmotor.co.za/job-application/For further information please feel free to contact Debbie at Select Motor Recruitment011 615 7747Applications should be submitted no later than Wednesday 4 December 2024.
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