Automotive Aftersales Consultant Dealership

POSITION: Aftersales Consultant / Service Agent AREA: Witbank Our well-established client (Automotive Industry) is looking for an Aftersales Consultant to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Minimum Job Requirements: Senior Certificate (Grade 12) Advantageous: • Requirements:Computer literate (Office Suite) • Driver's license • Motor dealership industry (technical experience) • Technical Qualification Key Performance Area: • Prepare for the arrival of the customer • Taking care of customer at initial consultation upon arrival • Ensure accurate Warranty and Motor plan details on system • Update Dealer Management System, track all vehicles and update control systems • Liaise with customers • Ensure accurate invoice payments • Vehicle hand over • Customer follow – up and reminders (if not done by capacity planner) • Attend weekly service meetings