Job title : Audio Visual Technician - Department of Information Technology ServicesJob Location : Gauteng, PretoriaDeadline : February 08, 2025Quick Recommended Links Jobs by Location Job by industries RESPONSIBILITIES: The successful candidates' responsibilities will include, but are not limited to:
Provide support to lecturers and non-academic staff: Provide 2nd line support to lecturers to ensure: The clients AV need is understood; The right equipment is setup determined by the need analysis; The right equipment is available at the right time and place; Troubleshoot and solve problems; Provide IT support in collaboration with workstation support technicians: Assist with support on desktop as per team leader directive; Assist with software problems on desktop as per team leader directive; Maintenance: Providing (1st line) maintenance on AV and electronic equipment.
(Technical task); Data projector replacement; Ensure that the venues are maintained and operational at all times per agreement; Venue inspection and reporting, including structure, cleanliness and general appearance; Escalate unresolved maintenance problems to 3rd level; Installation and repair: Attend to repairs as required; Participation in events: Provide support to an event by being a selected member of an events team that will be responsible for AV systems; Select suitable equipment and ensure the safe return of the equipment from the store; Check the working operability of equipment; Communication and teamwork: Liaise with team members; Provide feedback on issues regarding incident, changes or configuration changes; Monitor incident ticket completion, and keep end user apprised of status; Liaise with all parties involved in incident handling; Ticket handling: Enter user and service request information into tracking tool to open incident ticket; Diagnosis, and resolve user incident ticket; Escalate the request to the team leader (or 3rd level) where solution is not available. MINIMUM REQUIREMENTS: Grade 12; with A total of four years' experience in:
Computer operating and set- up skills; Electronic repairs; Maintenance and repair of audio-visual systems; Support of audio-visual system; Valid driver's license; Certificate in computer software e.g.
MS Office, N+, A+; OR Relevant National three-year Diploma; A total of two years' experience in:
Computer operating and set- up skills; Electronic repairs; Maintenance and repair of audio-visual systems; Support of audio-visual system; Valid driver's license; Certificate in computer software e.g.
MS Office, N+, A+. ICT jobs