ATM Reconciliation Coordinator (Head office- Midrand)
Reporting to: ATM Recon Manager Job description: Communication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-deposits.Branch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads.Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.Intermediary between client and branch with regards to instructions, issues and normal day to day business.Balancing on ATM devices on a daily basis.Working on a balancing sheet, providing accurate feedback.Working on claims received from the client.Dealing with CPC Activations (stained and burnt notes).Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on a monthly basis.Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.Provision of training from time to time, to branch supervisors/Recon Clerks on the Capitec ATM process.Other related activities as instructed by NR Manager.Assisting with operational queries.Required Skills: A proven understanding of the reconciliation process.Good MS Excel, Word and Outlook skills.Able to coordinate and manage branch supervisors.Good administrative skills and discipline.Be able to manage effectively to work towards daily deadlines.Good interpersonal skills to deal with positions ranging from branch tellers to client management.Daily/monthly reporting: Daily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits.With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.Keeping a log of issues reported, including cash order issues, ATM technical issues etc.Reporting of shortages and surpluses on a daily basis.
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