Atm Monitoring Officer - Pretoria

Job title : ATM Monitoring Officer - Pretoria
Job Location : Gauteng, Pretoria

Deadline : December 20, 2024

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Description Daily monitoring of all ATM's Continuously monitor the performance of various bank ATMs and escalate all faults or issues promptly. Log calls with vendors for problematic ATM's and managing escalation until problem is timeously resolved. Provide regular updates on ATM availability and restoration progress to centres regularly.
Daily troubleshooting and guaranteeing ATMs availability. Analyse data obtained from reports to identify ATM faults and forward an alert to the appropriate centres. Follow up that all faults have been allocated to a team and have been resolved. Monitor fault resolution and problem resolutions updates. Identify and communicate potential issues and faults in cash machines and alerts for resolutions.
Support the ISO9001:2015 Quality Management System Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department's processes and quality management system is at all times in compliance with the standard. Support SBV's ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Requirements Minimum Requirements: Work Experience Two years' experience in ATM operations environment. A solid understanding of ATM technology and operations.
Minimum Requirements: Education and Training Grade 12 MS Excel Intermediate MS Word Basic PowerPoint Basic

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