Key responsibilities Sales Acquire new business opportunities and grow our ATM presence. Generate Leads, create database and identifying potential sites. Achievement of sales targets broken down per device per month Revenue and Profit target Expense Control in relation to Sales ensuring that actions are done efficiently ensuring the costs are controlled managing your costs. Identify and follow up business leads. Planned approach to target new customers. Utilising leakage statistics per Province and Region in an aggressive attempt to acquire the business with merchants in the area. Increase ATM footprint / representation nationally in retail sector as well as grow market share. Ensure profitable devices are deployed and Cost to income targets are within acceptable departmental targets. Minimise underperforming ATMs that are below the agreed thresholds. Reduce ATM net pay away where it makes sense. Maintain individual Daily, weekly, and monthly sales targets that have been agreed by the Channel. Adhere to service standards and best practices to ensure that customer satisfaction is achieved. Ensure all devices perform within the breakeven threshold. Weekly and monthly monitoring of stats. Building relationships with existing clients to get referrals. Assess site feasibility. Meeting with the customer to complete the application. Discuss and negotiate the terms of the agreement. Presenting different types of ATMs and deals Ensure all supporting documentation is complete and submitted. Forwarding details of the site to security Keeping in touch with relevant departments to track installations. Advising the client of the installation spot and the type of signage that will be used. Monitoring the ATM and transactions post installation Dealing with any come backs from various departments. Client onboarding Obtain CIT approval for all sites prior to signing up contract. Ensure site readiness with the operational teams and updating the merchant throughout the onboarding journey Customer Service & Retention Always ensure confidentiality of customer information Regular site visits to existing customers to ensure the client is happy with the services end-to end. Customer Service review sessions to take place to determine profitability and performance of the device. Effective query and complaints resolution following by the appropriate escalation. Ensure the merchant needs are addressed timeously and effectively. To delight our internal and external merchants through: Management of sales territory To be the focal point of contact for the merchant Planned regular merchant visits. Develop and Maintain existing customer relationships and networks. Ensure speedy query resolution through adherence to the service level agreement Contract Management Capturing and completing all fields, protocols on agreements and contracts timeously and accurate. Requesting supporting document e.g. FICA documents as per legislation Capturing the client information right up front on installation request form for the creation of merchant / vendor profile and account settlements All contracts under management are signed an up to date weekly and monthly. Ensure clients have contracts and that contracts are regularly reviewed in line with regulatory change. Assist the merchant with the contract, explaining the terms and conditions. Ensure all clients documents are collected and filed in line with Net1 requirements. Ensure clients and contracts are FICA compliant. Operational support Manage the client and site with respect to operational issues. Cash out etc. Act as single point of contact to resolve all local service issues that arise. Monitor and engage ATM Command Centre with respect to downtimes etc. This is done on a regional basis as the bank as no regional representation. Planning Clear sales plans and actionable actions Weekly Call plans and management Customer Service Plans to address retention. Developing and implementing a formal sales plan and strategy Planned approach to target new customers. Have a list of leakage areas which we should target in an aggressive attempt to acquire the business with merchants in the area. Qualifications and Experience Grade 12 Relevant tertiary qualification degree in Public Relations/Marketing Min 3 years experience in Sales would be an advantage. Proven ability to Negotiate, close deals and conflict resolution. Ability to generate own leads Knowledge, Skills & Abilities Required Critical Thinking & Sound judgement: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Knows when to ask for help or clarify assumptions. Identifies and implements solutions to problems. Communication Skills: Listens, speaks, and writes clearly and consistently for maximum impact. Ability to influence and diplomatically advocate a point of view with both internal and external customers when situation requires a strong voice. Ability to say no when appropriate. Client Focus: Creates a "customer first" environment to ensure a superior clients experience; understands without clients there is no CCL; anticipates client's needs and issues and can prioritize appropriately; builds a strong professional relationship with the client; provides timely communication and relevant information to meet client needs. Negotiation: Good negotiation skills that lead to each side sensing some satisfaction and feeling of a "win" situation.
