Assurance Manager: Market Conduct Risk

Requisition Details & Talent Acquisition Consultant


REQ 136411 Thembi Mtshali
Location: Johannesburg
Closing date: 18 October 2024



Job Family: Risk, Audit and Compliance
Career Stream: Enterprise Wide Risk Management
Leadership Pipeline: Manage Self: Professional
FAIS Affected


Job Purpose
To perform assurance reviews across the bank's business clusters and manage stakeholder relationships to ensure market conduct risk is mitigated in accordance with Nedbank Group standards. To achieve this, the Market Conduct Risk Assurance Manager will support the Head of Market Conduct Risk Assurance with the planning, delivery and performance of Market Conduct Risk Assurance activities.


Job Responsibilities

Strategic Insights & Client Centricity

Stay abreast of developments in field of expertise, emerging risks and industry trends (including competitors and digital trends).
Understand current business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the annual risk-based annual audit plan, in order to support relevant Assurance reporting.
Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the assurance approach.
Contribute to the overall Market Conduct Risk assurance strategy and planning process.



Transformational Assurance

Lead and execute assurance assignment planning, fieldwork and reporting in line with the assurance methodology.
Seek opportunities to improve business processes, models, and systems through agile thinking.
Identify and assess the design adequacy and operational effectiveness of manual and automated controls within the scope of work and utilising data analytics.
Perform mystery shopping activities to evaluate and ensure compliance with company standards and enhance the overall customer experience as part of assurance reviews.
Perform outcomes testing activities to assess the effectiveness of processes and controls, ensuring alignment with regulatory requirements and organisational standards as part of assurance reviews.
Identify and ensure compliance with relevant market conduct principles, guidelines and policies in line with assurance scope.
Influence stakeholders to address inefficiencies in resolving findings through utilising professional experience in demonstrating benefits of best practice.
Ensure continuous improvement of the quality of assurance through providing professional insights.
Ensure improved productivity and efficiency and the delivery of projects and assurance assignment within agreed timelines.
Achieve operational excellence and support the implementation of business optimisation improvement in assurance.
Apply professional judgement in all assurance interactions.
Deal with complex verbal and documented information and data in the assurance process.
Digital Platform & Data Driven Assurance reviews: Apply knowledge of banking sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide insightful reporting.
Identify and assess the client impact of material IT incidents to ensure timely resolution and maintaining service continuity and client satisfaction.



Integrated Risk and Control Environment

Engage with business and the risk, compliance and audit community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.



Impactful Reporting

Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of market conduct risk to be a strategic and competitive differentiator for Nedbank.
The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums.



Business Partner Relationships

Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including Business Executives and the risk, compliance and internal audit community.
Build trusting relationships and improve credibility and quality of assurance outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.



Effective Leadership

Create an environment of teamwork that contributes to Group Market Conduct Risk.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).




Essential Qualifications - NQF Level

Professional Qualifications/Honour's Degree



Preferred Qualification

Internal Auditing (Honours)
Charted Accounting (CA (SA))
Chartered Institute of Management Accountants (CIMA)



Preferred Certifications

Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)



Minimum Experience Level

5+ years in banking/ financial services industry experience (preferably within Auditing or Risk)
5+ years' experience (minimum 5 years) with Internal auditing.
5+ years' experience (minimum 5 years) with risk management experience.



Types of Exposures

Influencing stakeholders to obtain buy-in for concepts and ideas.
Ability to handle and resolve conflict.
Sharing information in different ways to increase stakeholders understanding.
Building and maintaining effective relationships with Risk community and other internal and external stakeholders.
Interacting with diverse people.
Analysing and interpreting qualitative and quantitative data.
Financial services; preferable banking – retail and commercial exposure (products and or/channels).
Communicating standards to others.
Consolidate data from various sources and identify/interpret trends.



Technical / Professional Knowledge

Business Acumen
Business writing
Cluster specific operations
Communication Strategies
Data analysis
Financial markets
Governance, Risk and Controls
Industry trends
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Research methodology
Decision-making process
Funding, Liquidity and capital management frameworks, Policies and methodologies



Behavioural Competencies

Communication
Continuous Learning
Decision Making
Facilitating Change
Influencing
Technical/Professional Knowledge and Skills



Disclaimer
Preference Recruiting Team at +27 860 555 566 will be given to candidates from the underrepresented groups.
Please contact the Nedbank.


Please contact the Nedbank Recruiting Team at +27 860 555 566


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