Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees, and as a Level 1 BBBEE we put to practice our commitment to South Africa's transformation agenda. We are at the forefront of digital transformation and cybersecurity. Our solution sets will assist our customers in their digital transformation journey.Our established national footprint coupled with our unrivalled experience in the emerging markets and our exceptional technical offerings achieve our goals of profitability, operational agility, and client satisfaction. By joining our talented Nexio team, you will have the opportunity to become part of our national organization that offers you the opportunity to grow and develop your career.At Nexio, we have identified five major reasons why our people want to work for us:They get rewarded for their effortsThey have the opportunity to work with a high-energy teamThere are opportunities to grow their careersThey build trust and lead with a competitive cultureThe Assurance Engineer will have to provide high-level, high-quality assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre (CSOC).ROLE REQUIREMENT2nd Line supportTroubleshoot and resolve client queries that are escalatedTroubleshoot MPLS, BGP, and Inter-VRF routingGeneral routing issuesTroubleshoot and configure QOSTroubleshoot and configure BGPTroubleshoot and configure EIGRPTroubleshoot hosting/switching environmentTroubleshoot any peering issues with ISPsTroubleshoot and configure IPSec links on Cisco ASAFail-over or any after-hour changesProvide knowledge sharing and support for 1st and 2nd line engineersAPN troubleshootingArrange failover testing and documentationManage escalations and direct MTTR breachesManage problem tickets and recurring backbone faultsKEY COMPETENCIESPROFESSIONAL COMPETENCIESUser support and customer serviceTechnical troubleshootingConfiguration policies and proceduresIdentify and report trends and challengesVIP process managementEscalation protocolsPROFESSIONAL COMPETENCIESSystem health checksAdapt to environmental changes related to support environment (systems, software, and procedures)Ticket lifecycle ownershipAdherence to ticket update protocolsPerform post-resolution follow-ups to help resolve queries.QUALIFICATIONS & EXPERIENCEA valid CCNA Cisco certification3 - 6 years relevant experience with MPLS NetworksKnowledge of ISP TechnologiesKnowledge of Security, VoIP, or Hosting technology as a secondary skill - L2Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1
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