Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa's transformation agenda, we are at the forefront of digital transformation and cybersecurity. Our solution sets will assist our customers in their digital transformation journeyOur established national footprint coupled with our unrivalled experience in the emerging markets and our exceptional technical offerings achieve our goals of profitability, operational agility, and client satisfaction. By joining our talented Nexio team, you will have the opportunity to become part of our national organization that offers you the opportunity to grow and develop your career.At Nexio, we have identified five major reasons why our people want to work for us:They get rewarded for their efforts They have opportunity to work with high energy team They form part of the Vodacom/Vodafone Group There are opportunities to grow their careers They build trust and Lead with a competitive cultureThe Assurance Engineer will have to provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC).ROLE REQUIREMENT2nd Line supportTroubleshoot and resolve client queries that are escalatedTroubleshoot MPLS, BGP and Inter-VRF routing General routing issues Troubleshoot and configuring QOS Troubleshooting and configuring BGP Troubleshooting and configuring EIGRP Troubleshoot hosting / switching environment Troubleshoot any peering issues with ISP's Troubleshoot and configuration of IPSec links on Cisco ASA Fail-over or any after-hour changes Provide knowledge sharing and support for 1st and 2nd line engineers APN troubleshooting Arrange failover testing and documentation Manage escalations and direct MTTR breaches Manage problem tickets and reoccurring backbone faultsKEY COMPETENCIESPROFESSIONAL COMPETENCIESUser support and customer serviceTechnical troubleshootingConfiguration policies and proceduresIdentify and report trends and challengesVIP process managementEscalation protocolsPROFESSIONAL COMPETENCIESSystem health checksAdapt to environmental changes related to support environment (systems, software, and procedures)Ticket lifecycle ownershipAdherence to ticket update protocolsPerform post resolution follow ups to help resolve queries.QUALIFICATIONS & EXPERIENCEA valid CCNA Cisco certification 3 - 6 years relevant experience with MPLS Networks Knowledge of ISP Technologies Knowledge Security, VoIP or Hosting technology as a secondary skill - L2 Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1
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