JOB PURPOSE In addition to that of Shop Seller, support the Shop Manager to maximize revenue by monitoring, driving & analyzing sales results and developing increasingly effective marketing strategies dependent on canvas & passenger demographic, whilst leading, developing and supporting your team to achieve or exceed set sales budgets & PPD's every cruise, through consistent, documented mentoring and coaching.
Effectively manage all shops operations on board, including marketing & sales strategies, personnel development, and inventory control procedures.
KEY RESPONSIBILITES Manages event plan for entire cruise, by coordinating events and promo-tables set up and related marketing (signages, handouts, daily special, announcements) and report to the Shop Manager results Ensure compliance with Marketing Calendar from GVA and Model Store guidelines, reporting spending habits or preferences Train and coach Shop sellers & Category Specialists on effective selling skills, using checklist and coaching logs Manages daily sales operation including control of checks, staff rotation, stock replenishment and relevant inventory control procedures Ensures compliance of all inventory control procedures (Operational Calendar, managers handovers, staff rotation, perpetual inventories, daily cigarettes count, main store check) and maintain Inventory log for Profit Protection Manager Manage end-to-end receiving of stock on board and lockers maintenance to corporate guideline standards Train and coach Shop Sellers & Category Specialists on effective loss prevention procedures, using checklist and coaching logs Ensures compliance with monthly damage procedures (expiring protocol, B&S, raffle giveaways) QUALIFICATIONS High school graduate Essential language and level – English B1 Ability to communicate in other major European languages depending on the itinerary of the Ship, is an advantage At least three years' experience as sea-going Assistant Shop Manager with another cruise line DOCUMENTS REQUIRED Valid South African Passport Police Clearance