Contract Type: Full-time, 6-month contractAt Maersk, we are pioneers in global transportation and logistics, with a commitment to excellence, innovation, and customer satisfaction. As an Associate in our Technology Operations team, you'll be part of a world-class organization that drives progress through technology, ensuring smooth IT operations and providing outstanding technical support to our global network.As an integral part of our team, your role will focus on ensuring seamless IT infrastructure operations and enhancing end-user experience, while actively collaborating with stakeholders to support our business goals.Key Responsibilities:Provide comprehensive technical support to end-users, addressing hardware and software issues promptly.Manage the asset lifecycle, including installation, movement, upgrades, and decommissioning of IT equipment.Coordinate with internal teams for office relocations and ensure smooth transitions.Maintain accurate records of hardware and software assets, facilitating audits and compliance.Conduct training sessions for end-users to enhance their IT proficiency and reduce support requests.Troubleshoot IT infrastructure issues, working with internal and external partners for swift resolution.Offer on-call support during critical incidents and emergencies, ensuring business continuity.Support other locations and offices as needed, with occasional travel.Adhere to established processes and service level agreements to ensure high-quality service delivery.Assist in the procurement of IT hardware and software, following company procedures.Act as a local project coordinator for hardware/software upgrades and consolidation initiatives.Required Experience and Skills:Experience: 3-5 years in a similar role, preferably with a large organization.Technical Skills: Proficiency with Microsoft products and basic troubleshooting, understanding of server and network infrastructure, knowledge of Active Directory, and expertise in PC hardware and peripherals.Business Skills: Strong communication and customer service skills, sense of ownership and accountability, analytical and problem-solving abilities, and the ability to multitask effectively in a fast-paced environment.Join Maersk's Technology Operations team and be part of a global leader dedicated to driving success through innovation and excellence in technology. If you have a passion for technology, a customer-centric mindset, and a desire to work in a collaborative environment, we invite you to apply.Last Application Date - 27 October 2024
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