Sutherland is seeking an attentive and goal-oriented person to join us as a Training Supervisor.
We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job Description:Job DescriptionAs a Training Supervisor, you will set the path to success by overseeing new hire, progression, and enhancement training.You are also expected to:Supervise/Observe training delivery in class.Guide/Coach trainers on technical soft-skills related aspects.Assess/Analyze/Monitor KPI performance for waves.Create effective action plans for improvements in training results.Supervise, observe, and coach the nesting leads and support resources.Deliver and evaluate soft & technical skills training on all aspects of client training.Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.Facilitate all aspects of floor-training and manage new hire training life cycle.Supervise and coach learners in nesting and refresher training type environments.Oversee new hire progression and enhancement training.Provide feedback and implement appropriate solutions.Coach and give feedback to trainees to help them fulfill performance metrics.Understand needs, resolve issues and meet company expectations.Be the point of contact for all training requirements.Engage with training partners from the client location and work with them, establishing effective processes that have a positive outlook on new hire speed to proficiency and enable SD with flexible practices that can positively influence the program performance on core metrics governing customer and business efficiency.Qualifications:QualificationsOur most successful candidates will have:Earned a bachelor's degree in any field (Major in Education or Communication preferred).At least 1-2 years of work experience as a training supervisor/associate manager.Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, and Outlook).Strong English verbal and written communication skills.Strategic in developing solutions and process improvements.Willingness and ability to work in a shifting or graveyard schedule.Ability to communicate in a clear, constructive, and professional manner.Ability to be proactive in developing trust and professional rapport with employees and team members.Work as a team player.Demonstrate leadership skills.Ability to take the lead in making improvements and resolving issues.
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