Associate Customer Engineer

We are recruiting for an Associate Customer Engineer Position.

Key Performance Areas

Ensure IT Services are Accessible to Internal and External Company Customers
Attend IT incidents and requests.
Configure new equipment.
Adopt a proactive approach to prevent problems from arising.
Ensure compliance to OHS when setting up.

Provide Desktop Support

Provide software and hardware configuration according to business requirements.
Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners

Establish connection and access to MFD and Scanners for all users.
Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
Manage replacement of consumables in the region.

Provide Network and Telephone Support

Replace faulty devices.
Provide 1st line support of telephone infrastructure.

Asset Management

Undertake audits of hardware and software assets.
Conduct Bi-annual asset verification.

AV Support

Attend to AV requests.
Attend to 1st line AV problems and escalate matters to Lead: Business Support.

Reporting

Provide input to IT Operations reports.

Qualifications and Experience

National Diploma in Information Technology related qualification.
Relevant 2 years' experience in system support.


#J-18808-Ljbffr