Associate Customer Engineer

We are recruiting for an Associate Customer Engineer Position. Key Performance AreasEnsure IT Services are Accessible to Internal and External Company CustomersAttend IT incidents and requests.Configure new equipment.Adopt a proactive approach to prevent problems from arising.Ensure compliance to OHS when setting up.Provide Desktop SupportProvide software and hardware configuration according to business requirements.Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.Undertake maintenance and repairs on damaged and repairable hardware.Management of Multifunctional Devices and ScannersEstablish connection and access to MFD and Scanners for all users.Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.Manage replacement of consumables in the region.Provide Network and Telephone SupportReplace faulty devices.Provide 1st line support of telephone infrastructure.Asset ManagementUndertake audits of hardware and software assets.Conduct Bi-annual asset verification.AV SupportAttend to AV requests.Attend to 1st line AV problems and escalate matters to Lead: Business Support.ReportingProvide input to IT Operations reports.Qualifications and ExperienceNational Diploma in Information Technology related qualification.Relevant 2 years' experience in system support.
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