Associate Customer Engineer

Key Performance Areas Ensure IT Services are Accessible to Internal and External Company Customers Attend IT incidents and requests. Configure new equipment. Adopt a proactive approach to prevent problems from arising. Ensure compliance to OHS when setting up. Provide Desktop Support Provide software and hardware configuration according to business requirements. Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems. Undertake maintenance and repairs on damaged and repairable hardware. Management of Multifunctional Devices and Scanners Establish connection and access to MFD and Scanners for all users. Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support. Manage replacement of consumables in the region. Provide Network and Telephone Support Replace faulty devices. Provide 1st line support of telephone infrastructure. Asset Management Undertake audits of hardware and software assets. Conduct Bi-annual asset verification. AV Support Attend to AV requests. Attend to 1st line AV problems and escalate matters to Lead: Business Support. Reporting Provide input to IT Operations reports. Qualifications and Experience National Diploma in Information Technology related qualification. Relevant 2 years experience in system support.