The Associate Client Services Lead, under the supervision of senior members of the Client Services team, serves as the main point of contact for their respective region's portfolio studies, manages the client/IQVIA PL relationship (as appropriate), oversees payment management projects, and ensures sponsor satisfaction is achieved.
Manage and oversee the initiation and study management of protocols including identifying all protocol-related information, timelines, reporting, and initial setup of the proprietary software system used to initiate studies.Responsibilities:Act as the primary point of contact for assigned sponsor(s) and associated studies.Manage the project timeline, identify/pursue change orders, and coordinate with other stakeholders, as necessary.Prepare materials and KPIs for sponsor Governance Meetings and participate as appropriate.Identify and execute process improvement initiatives when appropriate.Prepare, arrange, and execute regular client meetings and ensure all necessary materials are presented with accuracy and completeness.Function as the engagement leader providing management throughout the length of the clinical trial by overseeing activities of the project team to ensure sponsor commitments and IQVIA's service levels are achieved.Coordinate with Site Solutions and Data Operations to ensure proper resource assignment and service delivery quality.Ensure that IQVIA financial interests are appropriately protected through diligent scope of work management efforts.Ensure support to the clinical trial sites is provided at IQVIA's levels of excellence through timely resolution of issues that are raised via email and/or phone contact.Responsible for ensuring that payments do not exceed SOW timelines.Responsible for ensuring change orders are executed and communicated to appropriate personnel.Responsible for performance review input to Site Solutions and Data Operations for roles that support assigned sponsor.Coordinate with the Site Solutions and Data Operations team members to prepare and complete sponsor funding as needed.Ensure that all IQVIA processes and standards are followed and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk.Ensure work is SSAE 18 compliant.Responsible for monitoring, assisting in resolving, and escalating operational and performance metric issues.This role may require assistance from Sr. Lead or Manager to support more difficult Lead activities.Required Education And Experience:Bachelor's Degree in Finance, Business Administration, or equivalent experience.Experience as a Site Solutions Associate, Data Operations Associate, or equivalent experience preferred.Experience with financial business applications preferred.General knowledge of the Clinical Trial Industry preferred.Project management or team leadership experience preferred.Comfortable representing Clinical Trial Payments to internal/external stakeholders.Skills And Abilities:Must be customer-focused and have excellent written and oral communication skills.High energy, self-starter with the ability to work in a team environment, as well as independently.Able to think independently, and to analyze and solve problems creatively.We know that meaningful results require not only the right approach but also the right people!IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs.iqvia.com
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