Assistant Vice President-Workforce Management-Wfm

Functional Responsibilities:* Leads engagements at vertical/program/client level.* Understands business requirements and provides appropriate solutions to benefit the business.* Has the ability to identify superior improvement opportunities.Skills:Technical Skills:Trained/Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience.Excellent working knowledge of MS Office – MS Excel, PowerPoint, Word Doc, Outlook.Process Mapping/Value Stream Mapping.Knowledge of calls recording system and its usage (NICE, Witness, etc.) preferred.Process Specific Skills:Knowledge of industry domain being aligned to healthcare.Knowledge of quality systems (ISO, COPC) preferable.Soft Skills (Desired):Project management skills to drive improvement projects/initiatives.Analytical skills.Soft Skills (Minimum):
#J-18808-Ljbffr