Assistant Vice President - Johannesburg - Quantanite

Assistant Vice President - Johannesburg - QuantaniteQuantanite Johannesburg3 days agoDescriptionLead World-Class Service Delivery Centre in Johannesburg, driving sustained operational excellence and rapid growth in B2B/B2C Contact Centres.DescriptionLead World-Class Service Delivery Centre in Johannesburg, driving sustained operational excellence and rapid growth in B2B/B2C Contact Centres.* Lead development of delivery teams, ensuring delivery according to client requirements.* Deliver exceptional client satisfaction with delivery, setting accurate expectations with sales teams.* Deliver outstanding employee satisfaction for all associates.* Manage capacity availability for new and changing client requirements.* Support Sales and Pre Sales teams in positioning the Service Delivery Center as a source of value for prospective clients.* Provide formal guidance on pricing thresholds to achieve gross profit targets.* Control expenditure and monitor accounting for payments.* Nurture and care for the operations management team.* Ensure optimal data security and information security regulations.* Identify areas for operational improvement across delivery operations and support functions.* Build a culture of accountability, meeting deadlines and targets.* Ensure cultural behaviours align with company values and expectations.* Motivate and inspire operations management and staff to achieve great results.* Sustainably satisfactory campaign performance.* Low to zero campaign churn.* Sector-leading low attrition results.* Repeatable satisfactory delivery of the company's proprietary operating methodology.* Delivery in alignment with WFM expectations.* Oversee facilities function.At least 10 years working experience in business process outsourcing and/or customer experience sector, with a bachelor's degree or higher.* Experience leading a site and facilities outputs.* Experience in leading BBB-EE and DTIC activities.* Experience of managing a minimum of 1000 FTE.* Exposure to UK, US, and European clients, often digitally native, ideally with significant client-facing time.Strengths within operational and tactical campaign delivery, an appetite to work collaboratively with frontline associates, and experience preferably from both back office data processing and front office client assignments.An entrepreneurial attitude, passion to build something of your own, appreciation and knowledge of developing business functions of HR and IT alongside delivery operations, and strong communication skills.A track record of successfully scaling and developing delivery centres, nuanced yet servant-oriented leadership skills, and effective problem solving skills.A proven leader of people through mentoring, coaching, and clarity of direction.We are currently seeking a Vice President of Operations with BPO experience, ideally with a background in the banking industry, who possesses a strong sense of resilience and contributes significantly to business outcomes.We are seeking a seasoned Vice President of Operations with BPO experience, preferably in the banking industry. This individual should possess strong resilience and contribute significantly to business outcomes. · Key Responsibilities: · Ensure seamless support experiences for Cu ...Assistant Vice President of Operations, South Africa · Location: Sandton, Johannesburg · Compensation: Negotiable · Start date: 01 December 2024 · Reporting to: Vice President of Operations · Working model: Office Based · Quantanite ) is seeking an exceptional Service Delivery Le ...VICE-PRESIDENT (VP) OF OPERATIONS – POWER (POW) · Position: VP of Operations - Power (POW) · Division / Department: Operations & Maintenance (OM) / Power (POW) · Location: Western Region, Ghana (West Africa) - EXPAT OPPORTUNITY · Report Directly to: CEO · Subordinate: Plant Manag ...Standard Bank of South Africa Limited JohannesburgVice President, Public Sector, Client Coverage · Job Overview · Business Segment: Corporate & Investment Banking · Location: ZA, GP, Johannesburg, Baker Street 30 · To manage and grow a portfolio of clients and internal relationships across the end to end client engagement value ...international finance corporation JohannesburgInvestment Officer (IO) Role · We are seeking a highly skilled Investment Officer (IO) to join our team in the Eastern Africa hub. 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S/he will provide strategic direction and effective cross-functional le ...Job Description · Gilead is creating a healthier world for all people. For over 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across th ...Job Description · To ensure the business risk management framework is effectively applied to technology and information systems and to oversee business continuity, security and quality To plan, execute, and manage multi-faceted projects related to risk management, mitigation and ...(2400B9P) · South Africa-Gauteng-Johannesburg | Full-time | Permanent | Flexible Working Times · IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER. · IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER · Why do people call us the world's most international company? Is it ...Financial Controller - Infrastructure Solutions (Zambia and Swaziland) · Key purpose: · The Financial Controller is an advanced level role in the Management Accountants job family. They operate at a national level in medium to advanced complexity environments. · Duties and respon ...General Manager - Training and DevelopmentJob details · Here's how the job details align with your profile. · Job type · Full-time · LocationFull job description · WORKING HOURS: Monday to Friday or as requested by Management · REPORTS TO: Country President · JOB SUMMARY: · The G ...Standard Bank of South Africa Limited - Johannesburginternational finance corporation - Johannesburg
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