Assistant Vice President It Service Delivery

EXL City of Cape Town, Western Cape, South AfricaAt EXL, we focus on collaboration, adaptation, and tailoring solutions to meet the unique needs of our clients.
We partner with businesses to make better decisions, drive intelligence into digital operations, and maintain competitive advantage.
Our expertise in transformation, data science, and change management helps improve efficiency, customer relations, and revenue growth.Role DescriptionThis is a full-time on-site role for an AVP IT Service Delivery at EXL in City of Cape Town.
The AVP IT Service Delivery will be responsible for overseeing IT operations, service management, and IT management tasks on a daily basis.QualificationsClear credit and criminal record15+ years in an IT role with at least 6 years in IT Service DeliveryExperience within a BPO/Contact Centre is essentialAnalytical Skills, IT Operations, and IT Service ManagementExperience in Information Technology and IT ManagementExperience in a client-centric role within a Contact Centre environment.Strong problem-solving and decision-making abilitiesExcellent communication and interpersonal skillsAbility to lead and manage teams effectivelyProject management certification is a plusITIL certifiedSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation Technology and Customer ServiceIndustriesTelephone Call Centers
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