Assistant Vice President- Digital Cx- Solutions Lead - Wes-Kaap - Exl Service

Assistant Vice President- Digital CX- Solutions Lead - Wes-Kaap - EXL Service3 days agoDescriptionAs a Senior Solution Architect, you will be responsible for developing innovative solutions and designing overall technical architectures.
Your expertise in creating Solution Design Documents and communicating technical requirements to various audiences is essential.Key ResponsibilitiesIdeate and design solutions that meet business needsDevelop Solution Design Documents outlining technical architecturesAnalyze business context to recommend potential solution optionsCommunicate technical solutions to both internal and external stakeholdersRequirementsMinimum 16 years of experience with at least 10 years hands-on experience in designing CX solutions on an enterprise level or large-scale deploymentsStrong expertise in CCaaS solutions like NICE, Genesys, AWSTechnical knowledge of Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA, Web SocketDigital Solution Architect experience for at least 5 yearsExperience designing and deploying CX solutions like CCaaS, Conversational AI, Generative AI modelsEffective communication and presentation skillsFamiliarity with backend and frontend technology and frameworks e.g.
Next.JS, Nest.JS, GraphQL, etc.Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantageAdditional RequirementsAbility to work in a flexible time zone as per client requirementsThe ideal candidate will have a strong background in technical architecture, excellent communication skills, and experience working with complex technologies.
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