Assistant Vice President- Digital Cx- Solutions Lead

Responsible for solution ideation and solution design. Skilled in designing overall technical architecture and creating Solution Design Documents. Review business context for solutions and recommend potential options. Communicates the architecture to the...QualificationsOverall, 16 years plus experience and Min 10 years hands-on experience in designing CX solutions on an enterprise level or large-scale deploymentsStrong expertise in CCaaS solutions like NICE, Genesys, AWSStrong technical knowledge and experience on Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA, Web Socket is a must.At least 5 years' experience in Digital Solution Architect role3+ years of experience designing and deploying CX solutions like CCaaS, Conversational AI, Generative AI modelsExperience communicating technical requirements and solutions to internal and external audiencesHave a good grasp of both backend and frontend technology and frameworks e.g. Next.JS, Nest.JS, GraphQL, etc.Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantageExcellent communication & presentation skills are highly requiredReady to work in a flexible time zone as per client requirements
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