Assistant Store Manager

OPERATIONAL MANAGEMENTEnsure store sales objectives are metMaximise income streams for the store (Add-ons, GP etc.)Ensure effective implementation of merchandising standardsEnsure effective implementation of marketing initiativesAttraction and retention of customer baseINVENTORY MANAGEMENTEnsure effective inventory control and managementMonitor stock levels and ensure product availabilityIdentify and resolve inventory discrepanciesCUSTOMER SERVICEEnsure Customer Expectations are exceededReview Mystery shopper reportsEnsure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaintsReinforce a culture of service-minded staff to ensure Customer satisfactionPEOPLE MANAGEMENTFacilitate the training and development of employees to ensure correct competencySuccession PlanningEnsure consistent, effective performance managementManage and enhance employee relations and satisfactionADMINISTRATIONEnsure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, and Standing instructionsConduct cash-upsPerform safe checksConduct alarm checksMaintain admin files
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