Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job Purpose: To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.Job Objectives: To ensure the achievement of the store's financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the Store Manager.To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.To execute customer service initiatives in store that result in a great customer experience, drive customer loyalty and achieve club card participation targets.To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.Education and Experience Requirements: Essential: Grade 12 (Maths 50% and English 50%)Desirable: Degree in Relevant Retail/Business ManagementMinimum 2 years' experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management ProgrammeFinancial management experience (budgets, profit and loss statements, financial ratios, etc.)Job Knowledge and Skills Required: Understanding and application of financial management principlesRetail/FMCG background and understanding of merchandising and promotions principlesKnowledge of stock, cost, risk and compliance management proceduresKnowledge of customer service excellenceKnowledge of labour legislation and IR practicesKnowledge of people managementKnowledge of competency based interviewingResults and target drivenPlanning and organising skillsProblem-solving skillsStrong customer orientationFollowing instructions and proceduresDelivering Results and Meeting Customer ExpectationsWorking with peopleAnalysingLeading and SupervisingEntrepreneurial and Commercial ThinkingCoping with Pressures and Setbacks
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