OVERVIEW:Great management is essential to any successful retail organization. An exceptional assistant manager achieves a hard-working, productive and effective workforce that maximizes financial goals, reduces costs, and elevates customer relations and satisfaction.ROLE:The Assistant Store Manager is accountable for the shift within the store they support and supports the Store Manager by coaching and developing the pawnbrokers. Previous people management experience is preferred. The Assistant Manager directly supports the Store Manager and serves as highest ranking manager in the absence of the Store Manager. The Assistant Manager is responsible for the shop they are assigned to and is responsible for all operational aspects of that shop in support of the Store Manager.RESPONSIBILITIES:FIDUCIARY MANAGEMENT: The Assistant Manager is responsible for supporting the Store Manager in achieving goals and targets outlined in the annual budget. Creating and maintaining an environment that is conducive to the continued growth of the business.COMPLIANCE MANAGEMENT: It is the responsibility of the Assistant Manager, in support of the Store Manager, to ensure that all business is conducted within City, State and Federal business requirements and compliant with all related ordinances. It is also the Assistant Manager's responsibility, in support of the Store Manager, to ensure that all licensing is current and in good standing.TALENT MANAGEMENT: It is the responsibility of the Assistant Manager to support the Store Manager by ensuring that team members receive all required training. This includes assisting with recruiting top talent and providing the appropriate feedback to subordinate coworkers to include coaching, training as well as participating with Store Manager in annual reviews to staff members. The Assistant Manager will refer all disciplinary actions to the Store Manager except in their absence and by the direction of the Operations Director when or if needed. Support Store Manager with scheduling responsibilities to appropriate staff store.ASSET MANAGEMENT: It is the responsibility of the Assistant Manager, in support of the Store Manager, to ensure that all compliance requirements are consistently met. To maintain all security provisions and ensure that all related security equipment is in full functioning order. To train and bring violations of expectations to the attention of the Store Manager.FACILITY MANAGEMENT: It is the responsibility of the Assistant Manager, in support of the Store Manager, to ensure that the facility they are assigned to is in good repair and all known concerns are being addressed in a timely manner.CUSTOMER SERVICE: It is the responsibility of the Assistant Manager to facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing any customer issues to meet the high expectations and standards of the company; continuously training the team and bringing urgent matters to the attention of the Store Manager.CODE OF ETHICS: It is the responsibility of the Assistant Manager to ensure that all employees and management conduct themselves within the company's established Code of Ethics and that all business conducted within the unit and their sphere of influence is done in accordance with the company's code of ethics.Requirements:Minimum Qualifications for all Store Management Levels:Minimum 18 years of agePrevious people management experience preferredEntrepreneurial spiritStrong desire to work, serve internal and external customers, and work with people; team orientedAbility to multi-task in a fast-paced environmentCash handling experience requiredHigh energy sales personality with knowledge of jewelry and general merchandiseDetail oriented with strong organizational skillsSolid written and verbal communication skillsAnalytical skillsAbility to work independently with minimal supervisionExcellent work ethic and strong business senseComputer literate and able to use common office machinesWork Posture Requirements:Sitting: RarelyStanding: FrequentlyWalking: FrequentlyDriving: RarelyBending (from waist): OccasionallyCrouching (squat): OccasionallyKneeling: OccasionallyCrawling: N/AClimbing (stairs): RarelyClimbing (ladder): RarelyTwisting: RarelyReaching: FrequentlyWrist Motion: FrequentlyCarrying Requirements:Items Carried: Household ItemsDistance: Up to approx. 50 yardsTimes Per Day: OccasionallyMaximum Weight: 50 LBSMoving/Lifting Requirements:Items Moved/Lifted: Household ItemsTimes Per Day: FrequentlyMaximum Weight: 50 LBSMoving/Lifting Levels/Heights:Floor: FrequentlyKnee: OccasionallyWaist: FrequentlyChest: OccasionallyOverhead: OccasionallyPush/Pull Requirements:Item Name: Household Items Frequency: FrequentlyEnvironmental Conditions:Inside/Outside: YesHot/Cold Temperatures: YesWet: NoNoise: YesPower Equipment: YesTraffic Hazards: NoChemical Hazards: NoHeights: YesDust: NoClose Quarters: NoFumes/Odors: No
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