Key Responsibilities: Sales Leadership & Customer Service: Support the Store Manager in achieving sales targets and driving revenue growth.Provide world-class customer service by engaging clients, understanding their needs, and offering tailored furniture solutions.Maximize sales opportunities through effective product presentation and personalized customer interactions.Build and maintain long-term relationships with high-end clients, focusing on repeat business and client referrals.Visual Merchandising: Lead and manage all aspects of visual merchandising, ensuring that the store's presentation aligns with the brand's luxury standards.Create visually stunning and inviting displays that showcase furniture pieces in an aspirational lifestyle setting.Maintain showroom aesthetics by arranging, rotating, and refreshing displays in line with seasonal trends and promotional activities.Collaborate with the Store Manager to ensure merchandising plans effectively promote top-selling and exclusive products.Team Leadership & Development: Assist the Store Manager in mentoring, coaching, and developing the sales team to enhance their product knowledge and sales skills.Lead by example in offering exceptional customer service and guiding the team to meet store goals.Support the Store Manager in managing staff schedules, delegating responsibilities, and ensuring smooth daily operations.Foster a collaborative and high-performance team culture focused on delivering outstanding customer experiences.Operational Management: Assist in the management of daily store operations, including opening/closing procedures, cash handling, and administrative tasks.Monitor inventory levels and coordinate with the Store Manager on stock replenishment, ensuring optimal product availability.Ensure that the store operates efficiently by overseeing housekeeping standards, furniture care, and maintenance needs.Implement and enforce company policies related to loss prevention, security, and health and safety.Customer Relationship Management: Engage with customers throughout their purchasing journey, offering a consultative sales approach to ensure satisfaction with high-end furniture selections.Handle customer inquiries, feedback, and complaints professionally, ensuring resolution aligns with the brand's high service standards.Promote and implement store loyalty programs, special orders, and design consultations to drive customer engagement and satisfaction.Qualifications & Experience: 2-3 years of experience in a retail furniture store, with a strong background in sales and customer service.Experience in visual merchandising within the furniture or luxury retail industry is essential.Proven ability to meet or exceed sales goals in a high-end retail environment.Demonstrated leadership skills, with experience managing or supervising a sales team.Excellent communication, interpersonal, and problem-solving skills.Knowledge of furniture and interior design trends is an advantage.Strong organizational skills and attention to detail.Skills: A passion for luxury retail and home décor.Expertise in visual merchandising with a keen eye for design and presentation.Strong sales acumen with the ability to engage and convert customers through personalized service.Ability to work in a fast-paced environment and manage multiple responsibilities.Proficiency in retail point-of-sale systems and general computer applications.Flexibility to work weekends, holidays, and during peak retail seasons.
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