Assistant Port & Shopping Expert

Key Responsibilities: - Assist the Port & Shopping Expert in conducting shopping presentations and seminars for guests on board - Provide excellent customer service to guests, answering any questions and providing recommendations for shopping destinations - Assist in organizing and coordinating shopping excursions for guests, ensuring a smooth and enjoyable experience - Keep up-to-date with the latest shopping trends and destinations in each port of call - Maintain relationships with local vendors and businesses to ensure the best deals and experiences for our guests - Assist in the preparation and distribution of shopping maps and information for guests - Handle any guest inquiries or issues related to shopping, and escalate to the Port & Shopping Expert when necessary - Collaborate with other departments on board to promote shopping events and activities to guests - Participate in training and development opportunities to enhance knowledge and skills in shopping and customer service Qualifications: - High school diploma or equivalent - Previous experience in retail, customer service, or tourism industry preferred - Knowledge of shopping destinations and trends in various ports of call - Excellent communication and customer service skills - Strong organizational and time-management skills - Ability to work in a fast-paced, dynamic environment - Team player with a positive attitude - Fluent in English, additional languages are a plus