Operational Support: Daily Operations: Assist with the smooth running of daily tasks, including managing inventory, overseeing staff schedules, and handling customer inquiries or complaints. Problem-Solving: Address operational issues and resolve conflicts that arise within the team or with customers. Team Management: Staff Supervision: Help manage and train staff, ensuring they adhere to company policies and procedures. Motivation and Performance: Assist in setting goals for team members, provide feedback, and support their development through coaching and mentoring. Administrative Duties: Reporting: Maintain records of sales, inventory, and other relevant metrics. Assist in preparing reports for the Manager or higher-ups. Compliance: Ensure that the team complies with industry regulations and company standards. Customer Service: Interaction: Engage with customers to ensure a high level of satisfaction and address any issues that may arise. Feedback Collection: Gather customer feedback to help improve service and operations. Strategic Support: Goal Implementation: Assist in implementing business strategies and initiatives developed by upper management. Project Management: Take on specific projects or tasks as directed by the Manager to support organizational goals. Skills and Qualifications Leadership and Communication: Leadership: Ability to motivate and guide a team, often stepping in as a leader in the Manager's absence. Communication: Strong verbal and written communication skills for effective interaction with team members, customers, and other stakeholders. Problem-Solving: Critical Thinking: Ability to analyse situations, identify problems, and implement solutions effectively. Organizational Skills: Time Management: Capable of juggling multiple tasks and prioritizing responsibilities to ensure smooth operations. Attention to Detail: Focused on maintaining high standards and accuracy in all aspects of the role. Minimum Requirements: Must have supervisory experience – not a junior role! MUST have FMCG experience in FOOD Matric Please forward CV and ALL supporting documentation to Caree-L. Should you not hear from Profile Personnel within 14 days, please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies.
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