Are you a dynamic, guest-focused professional seeking an exciting opportunity in the heart of luxury hospitality? Kendrick Recruitment is thrilled to present an opening for an Assistant Lodge Manager at a prestigious 5* lodge situated on the outskirts of Grahamstown, Eastern Cape. This exclusive property offers a unique blend of natural beauty, world-class service, and unparalleled guest experiences.
Key Responsibilities:
As the Assistant Lodge Manager, you will play a vital role in ensuring the seamless operation of the lodge and maintaining the highest standards of guest satisfaction. Your responsibilities will include:
Guest Experience: Upholding the lodge's reputation for exceptional guest experiences, ensuring every visitor leaves with cherished memories.
Operational Excellence: Collaborating with the lodge management team to oversee day-to-day operations, maintaining the property's pristine condition, and upholding service standards.
Team Leadership: Providing guidance and support to the lodge staff, fostering a positive work environment, and leading by example to inspire exceptional service.
Guest Engagement: Interacting with guests, addressing their needs, and ensuring personalized services, creating a warm and welcoming atmosphere.
Administration: Managing administrative tasks, including reservations, guest inquiries, and feedback, ensuring accurate record-keeping and effective communication.
Training and Development: Mentoring and training lodge staff, empowering them to deliver outstanding service and exceed guest expectations.
Requirements: Previous Experience: Proven experience in a managerial role within a luxury lodge or hotel setting, demonstrating strong leadership skills and a guest-centric approach.
Hospitality Passion: A genuine passion for hospitality, dedication to excellence, and the ability to inspire others to deliver exceptional guest experiences.
Communication Skills: Excellent verbal and written communication skills, enabling effective interaction with guests, staff, and management.
Organisational Skills: ** Strong organizational abilities, attention to detail, and the capacity to manage multiple tasks efficiently.
Flexibility: Adaptability to a dynamic environment, willingness to work irregular hours, and a proactive attitude to handle various responsibilities.
Package:
An attractive salary, along with live-in accommodation and additional benefits, will be offered to the successful candidate.
If you possess the passion for hospitality, a commitment to excellence, and the drive to create extraordinary guest experiences, we invite you to apply. Join our client's esteemed lodge and become an integral part of a team dedicated to delivering unparalleled luxury and hospitality. Submit your CV and cover letter, detailing your relevant experience and enthusiasm for the role, and embark on a rewarding journey in the world of premium hospitality.
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