Assistant General Manager - Plettenberg Bay (5 Hotel)

Our client is seeking an accomplished and experienced Assistant General Manager to support the General Manager in overseeing operations at their luxury 5 hotel. This role requires strong leadership skills, a commitment to exceptional guest service, and a keen understanding of hotel management. Duties and Responsibilities (not limited to): Operational Oversight: Assist in managing daily hotel operations, ensuring high standards of service and guest satisfaction. Staff Management: Supervise department heads, facilitate training, and conduct performance evaluations to foster team development. Guest Relations: Address guest inquiries and complaints promptly, ensuring a memorable stay for all guests. Financial Management: Assist in budget preparation, monitor financial performance, and implement cost-control measures. Admin Duties: Manage administrative tasks including reporting, scheduling, and communication to ensure smooth operations. Stock Control: Oversee inventory management, ensuring optimal stock levels and minimizing waste. Cost Management: Analyze operational costs and implement strategies to enhance profitability. Marketing & Sales Support: Collaborate with the sales team to promote hotel services and maximize occupancy and revenue. Compliance & Safety: Ensure compliance with health and safety regulations, and maintain hotel standards and policies. Requirements: Matric Tertiary Qualification - Advantageous Minimum 2 years working experience in a similar position Good References Required Tech Savvy: Familiarity with hotel management software and technology trends in the hospitality industry. Flexibility: Willingness to work irregular hours, including weekends and holidays. Financial Acumen: Strong financial management skills, including budgeting, forecasting, and cost control.