Assistant General Manager - Plettenberg Bay (4 Star Hotel)

Our client is seeking a dedicated and experienced Assistant General Manager to join their prestigious 4-star hotel. The ideal candidate will possess a strong background in hospitality management, with a passion for providing exceptional guest experiences.Key Responsibilities/Duties (not limited to):Operational Oversight: Assist the General Manager in overseeing all hotel operations, ensuring seamless service delivery and adherence to brand standards.Staff Leadership: Recruit, train, and mentor team members, fostering a collaborative and motivated work environment that emphasizes exceptional guest service.Guest Relations: Proactively engage with guests to enhance their experience, addressing any concerns or requests with a warm and personalized approach.Financial Management: Assist in budgeting and financial planning, monitoring expenses, and implementing strategies to maximize revenue and profitability.Quality Control: Conduct regular inspections of hotel facilities and services to ensure compliance with health, safety, and quality standards.Sales and Marketing Support: Collaborate with the sales and marketing team to develop promotional strategies that attract new guests and retain existing clientele.Event Coordination: Oversee the planning and execution of events and functions, ensuring all aspects meet the hotel\''s high standards and client expectations.Inventory Management: Manage stock levels for hotel supplies, ensuring timely ordering and efficient usage while minimizing waste.Reporting: Prepare regular reports on operational performance, guest feedback, and staff performance for review by the General Manager.Requirements:MatricTertiary Qualification - AdvantageousMinimum of 2 years of experience in a similar role within the hospitality industry.Proven stability in employment history; strong references required.Warm, approachable demeanor with excellent interpersonal skills.Strong attention to detail and a commitment to excellence.Proficient in hotel management software and MS Office Suite.Knowledge of budgeting, forecasting, and financial reporting processes.