Assistant Front Office Manager

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Mbombela, South Africa. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and smooth daily operations.ResponsibilitiesAssist the Front Office Manager in overseeing daily front desk operations and guest servicesLead, train, and motivate front office staff to maintain high standards of customer serviceHandle guest inquiries, complaints, and special requests in a professional and timely mannerManage guest check-ins, check-outs, and reservations efficientlyEnsure accurate and timely completion of administrative tasks, including reports and schedulesCollaborate with other departments to address guest needs and resolve issuesImplement and maintain front office policies and proceduresAssist in managing the front office budget and controlling expensesMonitor and improve front office performance metricsParticipate in the development and implementation of new service initiativesQualificationsProven experience in front office operations or hotel managementStrong leadership and team management skillsExcellent communication and interpersonal abilitiesOutstanding problem-solving and decision-making capabilitiesProficiency in hotel management software and systemsCustomer service-oriented with a passion for delivering exceptional guest experiencesDetail-oriented with strong organizational skillsAbility to work flexible hours, including nights, weekends, and holidaysBachelor's degree in Hospitality Management or related field preferredIn-depth knowledge of hotel operations and front office proceduresMultilingual skills are advantageousAdaptability and ability to thrive in a fast-paced environment
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