Assistant Front Office Manager

Are you passionate about delivering exceptional guest experiences? We are looking for a dynamic and dedicated Assistant Front Office Manager to join our upmarket hotel in Thohoyandou. If you thrive in a fast-paced environment and have a flair for leadership, we want to hear from you!

Key Responsibilities: Lead and supervise front office staff, ensuring a seamless and welcoming guest experience from check-in to check-out. Ensure compliance with Health and Safety standards and Labour Legislation, contributing to a safe and efficient workplace. Provide guidance and mentorship to staff, including conducting training needs analysis to promote development and professionalism. Maintain high-quality guest assistance and service at the reception area during your shift. Oversee staff scheduling and ensure the completion of daily administrative tasks in line with established procedures. Uphold front office procedures, reporting requirements, and ensure accurate data management on our Front Office System. Handle guest folio accounts, payments, rates, and discounts with precision and care. Ensure contingency reports are printed and recorded as required. Coordinate smooth arrival and departure processes for all reservations, with special attention to any unique guest needs to enhance loyalty and repeat business. Qualifications & Experience: Matric (Grade 12) is essential. Minimum of 2 years in a supervisory role within a front office team. Proven ability to manage and inspire a team, while maintaining high service standards. If you're ready to be a part of an esteemed team where your expertise will contribute to memorable guest experiences, apply today!


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