Assistant Front Office Manager

Job Description We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Mbombela, South Africa.
As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and smooth daily operations.
Assist the Front Office Manager in overseeing daily front desk operations and guest services Lead, train, and motivate front office staff to maintain high standards of customer service Handle guest inquiries, complaints, and special requests in a professional and timely manner Manage guest check-ins, check-outs, and reservations efficiently Ensure accurate and timely completion of administrative tasks, including reports and schedules Collaborate with other departments to address guest needs and resolve issues Implement and maintain front office policies and procedures Assist in managing the front office budget and controlling expenses Monitor and improve front office performance metrics Participate in the development and implementation of new service initiatives Qualifications Proven experience in front office operations or hotel management Strong leadership and team management skills Excellent communication and interpersonal abilities Outstanding problem-solving and decision-making capabilities Proficiency in hotel management software and systems Customer service-oriented with a passion for delivering exceptional guest experiences Detail-oriented with strong organizational skills Ability to work flexible hours, including nights, weekends, and holidays Bachelor's degree in Hospitality Management or related field preferred In-depth knowledge of hotel operations and front office procedures Multilingual skills are advantageous Adaptability and ability to thrive in a fast-paced environment