Assistant Front Office Manager

Details of the offer

Job detailsHere's how the job details align with your profile.PayR15000 a monthJob typeFull-timePermanentLocationCape Town, Western CapeFull job descriptionThe Fountains Hotels, on behalf of Indalo Hotels and Leisure is looking for a Hotel Assistant Front Office Manager to oversee the front desk operations at a hotel.
The Assistant Front Office Manager is responsible for ensuring that guests receive excellent customer service, duty manager shifts, and accurate billing.
They manage room assignments, answer guest questions, and liaise with other departments such as housekeeping and maintenance teams.
They also assist the Front Office Manager in employee-related matters such as evaluations and consulting.DUTIES AND RESPONSIBILITIESGuest Feedback: Guest satisfaction score (GSS) is the average rating given by guests to your hotel based on their experience and feedback.
It is a crucial KPI for front office operations, as it reflects the quality and consistency of your guest service.Occupancy rate: The percentage of available rooms that are occupied by guests in a given period.Average daily rate: The average revenue generated per occupied room in a given period.Revenue per available room (RevPAR): The average revenue generated per available room in a given period.Front office productivity: The ratio of output to input of your front office staff in terms of tasks, time, and resources.QUALIFICATIONSMinimumGrade 12 or equivalentDiploma in hospitality management (Ideal)EXPERIENCEMinimum 2 to 3 years work experience as Assistant Manager or Team Leader – Front Office / Guest Relations in a hotel.
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Nominal Salary: To be agreed

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