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#BELIMITLESSJob DescriptionThe Assistant Front Office Manager is responsible for overseeing and supervising the operations of Front Desk, Guest Services, Concierge, and Night Audit.ResponsibilitiesEnsures that all Front Office Policies and Procedures are adhered to.Ensures VIP procedures are being met or exceeded on a daily basis for all Guests.Coordinates the Arrival, Stay, and Departure experience for all Guests.To understand and promote the hotel's and departmental vision.Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment, and positive Colleague relations.Develop and maintain standards for the department while adhering to Accor's standards.Provide direction and support to Guest Relations Managers, Front Office supervisory positions, and Ambassadors in their daily tasks relating to their roles.Ensure that all Front Office team members have the supplies needed to perform their duties.Communicate and liaise effectively with other leaders in the department and hotel.Responsible for balancing operational, administrative, and Ambassador needs.Responsible for ensuring consistency in exceeding guest service expectations.Energize the brand by promoting our Guest loyalty program.Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance with productivity guidelines.Communicates through pre-shift, logs, emails, and departmental operational meetings all pertinent information for the respective shift and areas of operation.Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded.Conduct colleague performance evaluations on a timely basis, including corrective action and coaching.
Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Ambassadors.QualificationsA degree or Diploma in Hospitality Management is an asset or Bachelor's degree and/or diploma in Hospitality or another related field.
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