Assistant Front Office Manager

Job DescriptionSupervise all front office operations, including check-in/check-out procedures, reservations, and guest services.Develop close relationships with guests throughout their stay with the aim of gaining their loyalty.Handle guest complaints if they have not been dealt with by team members and provide a rapid solution.Assist the Front Office Manager (FOM) with the design and implementation of new procedures, when necessary.Maintain vigilance regarding possible fraud, theft, and potential security risks.Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.Carry out Duty Management functions as required.Support management with ongoing On-Job Training Programs within the department to meet Brand and Service Standards.Induct new staff into the team, department, and Hotel in the first week of their employment following guidelines.Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department/Hotel.Ensure the ALL Accor loyalty programme is promoted to guests.QualificationsMinimum of 2-3 years of experience in a front office supervisory or assistant management role.Excellent leadership, communication, and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work effectively under pressure.Essential to be flexible with working hours, including evenings, nights, weekends, and public holidays.Fluency in multiple languages is a plus (Chinese, Arabic).
#J-18808-Ljbffr