The Assistant Branch Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability.
Lead and direct the work of others. Report to top management. Maintain and adjust operations to stay within the corporate budget and make any changes necessary to sustain the projected profit margin for each quarter.
Responsibilities:
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff job results by coaching, counselling, training and disciplining employees; planning, monitoring and appraising job results
Initiate corrective actions
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and services by maintaining inventories
Protect employees and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with legal requirements
Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing ordering plans and staying in contact with Head Office
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue. Discuss with Marketing team.
Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze sales figures and forecast future sales
Analyze and interpret trends to facilitate planning
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Organize special promotions, displays and events
Update colleagues on business performance, new initiatives and other pertinent issues
Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Initiate changes to improve the business.
Promote the organization locally by liaising with local schools, newspapers and the community in general.
Store Manager top skills & proficiencies:
Budgeting
Retail Management
Leadership
Ability to Motivate Others
Delegation
Customer Focus
Quick Learner
Multi-Task Skills
Team Player
Pricing
Market Knowledge
Results Driven
Strategic Planning
Management Proficiency
Client Relationships
Sales Experience
Organization
Verbal and Written Communication
Requirements:
Drivers license
Matric Certificate
Experience in retail industry
License/Certification:
South African Drivers license (Required)
Job Type: Full-time
Application Deadline: 2024/09/25
#J-18808-Ljbffr
