Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions.
And we keep pushing the boundaries.
We combine the best of tradition, technology, and design in writing instruments, watches, leather goods, new technologies, and selected accessories.
With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with the highest expectations.
In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive, and to achieve.
MAIN PURPOSE As an Ambassador of Montblanc, the Assistant Boutique Manager will be responsible for developing and maximizing the performance of the boutique through the achievement of sales, profit, and strategic objectives.
The incumbent will be working with an exciting team and assisting the Boutique Manager for a successful customer experience.
CONTEXT Based in the Boutique, reporting to the Boutique Manager, representing the brand inside and outside the boutique.
KEY CONTACTS: Internal Retail DirectorRetail Operations ManagerMarketing DepartmentTrainerExternal ClientsRichemont Dubai Shared Service (focus CS, Logistics)Mall ManagementKEY RESPONSIBILITIES Maximise performance of the boutiqueApply all international & local Retail guidelinesSupport Boutique Manager in the management of the boutique teamThe Assistant Boutique Manager is responsible for: Maximising turnover of the boutiqueSales generated inside the boutiqueSales generated outside the boutique (presentations made in palaces and to VIP clients)Discount management: Control of discount in the boutiqueSupport the sales team in achieving their personal targets and contributing to the achievement of the targets of the boutiqueAssisting other Sales Associates during sales (service, gift wrapping, etc.
)Assisting Sales Associates and Stock controller in administrative tasks (cash register, stock)Observation and coaching of the team in sales processMonitor KPI development and propose action plan to the Boutique ManagerCustomer Focus & Service Direct contact with Royals and CollectorsContributes to the implementation of customer relationship programsContributes to the improvement of database registration (quantity and quality)Contributes to professional Customer Service / After Sales Service execution in BoutiqueOperations and Admin Main contact for all requests related to the boutique in the absence of the Boutique ManagerEnsure strict adherence to the Richemont & Montblanc specific Retail proceduresProper maintenance in the BoutiqueImplementation of security conceptAssisting with Boutique Reports (Daily, After Sales, Analysis)Support in Team Management & Leadership Definition and follow up on KPI's & targets for the teamMotivation of the teamIntegration and training of new Sales Associates in the fieldMonitor self-learning progress of teamTraining & coaching of the Boutique team on the jobSupport in Operations, Admin & Marketing Proper execution and timely delivery of boutique reportsExecution of promotion and incentives on boutique levelPropose and support in the realizations of Marketing activities (commercial)With Stock Controller With Visual Merchandiser & Retail Operations Manager Excellence at POS at any time & control of quality of displaysAdhesion to appropriate display and product guidelines at all times
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