Nedgroup Investments is looking for a Special Admin Manager to join our Client Services team based at the Nedbank Clocktower, V & A Waterfront, Cape Town. Job ClassificationNedgroup Investments is an award-winning global investment business with a growing presence in Europe. Nedgroup Investments offers a wide range of investment solutions for retail and institutional investors. Nedgroup Investments is a division of Nedbank Group Ltd, leveraging the investment and financial expertise of one of South Africa's largest financial services groups. The Nedgroup Investments Best of Breed philosophy sees us partner with select fund managers who we believe are able to provide consistent long-term outperformance for our clients.Job FamilyClient Services, Administration and OperationsClient Services and Operations Manage Others Job PurposeTo support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management.Job ResponsibilitiesManage financial losses through efficient management of risk and processes.Ensure achievement of financial targets by meeting client service standards and efficiencies.Build and maintain warm working relationships with peers and managers through regular interaction and teamwork.Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums.Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes.Perform effective planning to ensure capacity meets business requirements.Ensure team efficiency by monitoring productivity and highlight inefficiencies in processes.Improve efficiency by looking at ways of re-engineering or automating processes.Manage service level agreements with all stakeholders through regular monitoring and engagement with stakeholders.Ensure delivery by using the correct systems and access levels.Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.Create an environment to motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes.Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.Address issues raised in culture surveys by participating in the development and implementation of action plans.Create a client service culture through various required interventions.Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.Encourage team to generate innovative ideas and share knowledge.People SpecificationWe believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments.Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificateProfessional Qualifications/Honour's DegreeMinimum Experience Level7 years plus in financial services - Asset management5 years plus in management of people7 years plus in an investment administration management roleTechnical / Professional KnowledgeStrategic planningBudgetingPerformance managementBusiness administration and managementBusiness principlesBusiness terms and definitionsCommunication StrategiesStaff resource planningEmployee training/developmentDiversity managementRelevant Nedbank product knowledgeRelevant regulatory knowledgeGovernance, Risk and ControlsChange managementPrinciples of project managementBusiness writing skillsManagement information and reporting principles, tools and mechanismsClient Service ManagementClient service principlesOrganisational systemsBuilding PartnershipsPlanning and OrganizingBuilding talentDelegation and EmpowermentCoachingLeading Change
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