ROLE PURPOSE
Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa's transformation agenda, we are at the forefront of digital transformation and cybersecurity. Our solution sets will assist our customers in their digital transformation journey. Our established national footprint coupled with our unrivalled experience in the emerging markets and our exceptional technical offerings achieve our goals of profitability, operational agility, and client satisfaction. By joining our talented Nexio team, you will have the opportunity to become part of our national organization that offers you the opportunity to grow and develop your career. At Nexio, we have identified five major reasons why our people want to work for us: They get rewarded for their efforts.They have opportunity to work with high energy team. They form part of the Vodacom/Vodafone Group There are opportunities to grow their careers.They build trust and Lead with a competitive culture.The Asset & Configuration Administrator is responsible for facilitating the lifecycle management of IT assets and configurations within the organization. This includes tracking and maintaining accurate records of all hardware and software assets, ensuring compliance with configuration management processes, and supporting IT service management (ITSM) practices. The role requires close collaboration with various departments to ensure efficient and effective use of IT resources.
ROLE REQUIREMENT Ensures that the Service Asset Management and Configuration Management Processes operates effectively and efficientlyMaximizes the fit between people, process, and technologyImplements and facilitates the organization's Service Management and Configuration Management policies and standardsEvaluation of proprietary Asset Management and/or Configuration Management tools and recommends those that meet the organization's budget, resource, timescale, and other technical requirementsPlans population of the Asset Management Database and/or Configuration Management System, the central libraries, tools, common codes, and data.Proposes and/or agrees to interfaces with Change Management, Problem Management, Release Management processes, and Network Management,Computer Operations, Logistics, Finance and Administration functionsMonitors and controls the Service Asset and Configuration Management process, using qualitative and quantitative Key Performance IndicatorsAssists with audits of the Service Asset and/or Configuration Management activities for compliance with established Policies and Procedures.Produces reports and Management information, including impact analysis reports and Service Asset/Configuration status reportsMust be an effective communicatorHas knowledge of IT Infrastructure within their department.PROFESSIONAL COMPETENCIES Strong organizational and analytical skills.Excellent attention to detail and accuracy.Proficiency in using asset and configuration management tools.Ability to work independently and as part of a team.Effective communication and interpersonal skills.Efficiently manage time and prioritize tasks to meet deadlines and handle multiple projects simultaneously.Ability to develop, maintain, and update comprehensive documentation for asset and configuration management processes.Demonstrates high ethical standards, integrity, and professionalism in handling company assets and confidential information.Takes responsibility for actions and decisions, ensuring accountability in asset and configuration management activities. QUALIFICATIONS & EXPERIENCE Matric essential National Diploma in information technology, or a related field. Minimum of 1–2 years of experience in IT asset management, configuration management, or a related role. Experience with IT service management (ITSM) tools and practices. Demonstrated Familiarity with ITIL framework is preferred.
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