Area Service Manager

Purpose of the Role Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers. Key Performance Areas Responsible for Forklift fleet maintenance and servicing Ensure profitability regarding Forklift fleet Able to communicate and negotiate with customers Responsible for quality on servicing and maintenance of equipment Control maintenance contract/long term rental units in his particular area Control all cost on all maintenance contract/ long term rental units Carry out hand over of all units into area of responsibility Control all accidental damage on fleet Make sure units are kept in budget/merit spec Control WIP and NPL in line with set KPIs Manage business in line with set KPIs Seek alternative business opportunities to secure profitability Lead the team and ensure teamwork and team spirit is always at the optimum level Achieve chargeable hours per technician Secure healthy LTR revenue and managing excess hours Manage contract GPs in line with KPIs Manage the customer and secure healthy relationships Schedule monthly meetings and carry out unit Service audits to set standards Carry out Performance Reviews Manage all STR units in area of responsibility Report on monthly progress and new business opportunities Manage to sell average sold hours per technician in line with set targets Responsible for I/testing of all units within the 12 monthly cycle and repairs Manage vehicle conditions on monthly basis Present monthly financial performance in line with set targets Maintain a safe working environment (according to safety policy and procedures) Effective self-management and performance ownership Adherence to any reasonable instruction Qualification, Experience and Competencies Minimum Qualification Grade 12 Minimum Experience 3-5 years experience within the same role Do you have experience within the Material Handling forklift industry? Competencies Problem solving Analysis and judgement Numerical reasoning Resilience (stress handling) Drive/initiative Rule orientation Excellence orientation Assertiveness Investigative orientation (Organizational awareness) Building relationships and networking/liaison Communication and presentation Customer responsiveness MS Office