Dermalogica is recruiting an ambitious and driven individual for the exciting role of Area Operations Manager.The purpose of this role is to effectively manage and support a portfolio of stores within the Dermalogica retail department with all operational duties. Liaise with consumers, clients, and suppliers. Actively visit Dermalogica stores to ensure and drive performance, operational compliance, and consistency.DUTIES AND RESPONSIBILITIESAchieve sales targets for the regionStore expenses and budget managementPrepare and submit POs and conduct invoicing process for storesSource and purchase required items for stores within budgetManage store expenses within budget and ensure payments are submitted timeouslyEnsure execution of planned activations, launches, and promotions in Dermalogica storesDisplay and merchandising items reach stores timeouslyExecution of planned activities are timeous and targets are metAssist with marketing eventsConduct merchandising audits and ensure consistent brand image across stores in line with brand guidelinesManage in-store inventory ensuring accurate stock reporting and minimal variancesConsolidate variance reports and investigate variancesManage stock returns from storesManage and report on stock expiriesConsolidate and process stock ordersSystems reporting: Balance system and ESP as requiredEnsure revenue balancing across inventory and sales systems and ensure it is in line with the store reportReconcile and manage store cashup and banking, submit report to financeReconcile, consolidate and submit store reportsEnsure POS system is set up, accurate and maintained; ensure store staff are trained on POS systemAssist Head of Retail Operations with administration duties, communication, and rollouts for the divisionPlan and execute travel arrangements for the retail divisionEnsure store items are purchased timeously and within budgetSet up and merchandise store ensuring new stores and refurbishments are fully set-up and operational upon openingEnsure store complianceComplete store visit checklists and input feedback into the retail scorecardProvide feedback driving standards of excellence and consistencyMeet with and manage relationships with the relevant Beauty Managers and centre managementManage mystery shopper process and reportingManage store leads within the Dermalogica Concept StoresManage retail staff in conjunction with Beauty ManagersManage KPIs, PDPs and touchpoints with your teamManage performance and IR Matters with the support of HRFacilitate and assess candidates as part of the recruitment process. Recruit for store roles with the support of HRSign off on final candidates with Beauty managers in retail storesManage and conduct onboarding for new store employees and ensure they have the necessary onboarding and training materialEnsure store cover according to rostering guidelinesManage team's leave and store coverManage promotor roster and hoursCOMPETENCIESLeading and SupervisingWorking with PeopleAnalysingPlanning and OrganisingDelivering Results and Meeting Customer ExpectationsEntrepreneurial and Commercial thinkingMINIMUM REQUIREMENTS3 years relevant experience including retail operationsIdeally 2 Year Health and Skin Care diploma (qualified skin care therapist) or skin care background3 years previous management roleProven track record in leading teams and achieving sales targets in a retail environmentWorking knowledge of MS Office (Excel/PowerPoint)Ability to manage and use POS (Point of sales) systemValid driver's license and own transport, ability to commuteShould you not hear from us within 3 weeks, kindly consider your application unsuccessful.Dermalogica is an equal employment opportunity company that is committed to diversity.
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