Job Purpose
Representing EasyPay Financial Services with a high level of integrity and professionalism
Effectively coordinate sales activities (campaigns) across the Area linked to business planning and group strategies and ensure alignment across markets, i.e., market nuances, trends & insights, campaign timing & implementation are market relevant.
Enable execution of national and Area tactical plans. Oversee the Operations and Sales functions of an Area while delivering superior customer service Translate customer experience information including customer experience trends (complaints) to ensure appropriate solution development to prevent recurrent and improve overall customer experience.
Ensure established policies and procedures are followed. Make regular business development calls to solicit new business or improve services to existing clients. Responsible for general maintenance of the Distribution mix in the area, ensuring safety and security of customers, employees and branch assets by following and enforcing all security procedure.
Possessing a work ethic that include neatness and punctuality.
Key Responsibilities
Customer
Ensures that several capabilities i.e., distribution, merchant, stores are integrated to drive customer outcomes.
Ensures respective areas within own area leverage local market knowledge and a local market mind-set. accountability for performance by identifying and capitalising on market opportunities to deliver a multi-channel customer experience and cross product growth.
Ensures that non- profitable customers are reviewed and that measures are put in place to improve profitability either by improving product penetration or by reducing cost to serve through influenced behaviour changes or by changing the service and sales strategies within the broader business.
Proactively promote collaboration platforms to realize opportunities for sales performance and sales process improvements across channels and markets.
Ensure the effective coordination and implementation of channel migration and adoption plans within the Area to ensure optimal application and utilization of frontline roles Referring matters outside the operational mandate to the team leader.
People
Actively grows and develops the teams to continuously and competitively improve sales and service delivery and community development across Area.
Drives multiskilling to promote universal banking capabilities.
Develops talent in line with business strategy.
Empowers employees to fulfil the local objectives.
Integrates and ensures delivery of enabling functions.
Coaches and develops staff to meet customer demand.
Finance
Drives delivery of the financial objectives of the business.
Drives focus areas for the respective areas based on their unique local market conditions.
Monitors and reports on the adherence, achievement, and variances of the business objectives (e.g., actual versus planned; achievement of market share growth, cost control, budget goals, etc.).
Keeps abreast of financial and economic developments as well as competitor activities Monitor's recovery of all revenue (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals
Process, Risk, Regulatory & Compliance
Ultimate point of orchestration for all internal operations ecosystem stakeholders for the area, i.e., ATM & Cash, IT, Processes, infrastructure, OHS Compliance, FICA & FAIS.
Ensures overall adherence to all operational standards, legislation, etc.
Monitors changes in legislation, regulations, initiatives and relevant industry practices and alerts Branch Managers accordingly.
Escalate Business Area risk and compliance related matters.
Ensures that new methods are explored and adopted in response to changing conditions.
Ensures that updates on policy documents and relevant platforms are updated in line with product and compliance changes.
Ensures all business processes related to systems, sales, and service are continuously monitored and updated in line with compliance requirements.
Ensures that product training material is in place for all products and updated when changes are made to the products.
Ensure that all staff complete compliance training.
Achievement of Financial key drivers NIR, NII, Loans& Funeral Plan revenue growth. Cost to income ratios and Self-service channel Revenue growth.
Meet the sales targets agreed for the Area (daily, monthly)
Develops talent in line with business strategy.
Empowers employees to fulfil the local objectives regarding customer experience, people management and engagement.
Coaches and develops staff to meet customer demand at a provincial level.
Satisfactory Audit findings and no repeat Audit findings.
Qualifications:
B Degree in Banking/ Risk / Commerce or equivalent NQF 7 qualifications
5-8 years Retail banking experience that includes management responsibilities, strong team leadership.
The successful applicant must have
Problem Solving Leadership
The ability to analyse- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem.
Results Orientation
The ability to set ambitious goals maintain a bias for action, drive delivery and take accountability for the outcome.
Customer Focus
Extensive understanding of best practices for a customer focused culture and the management of customer experiences.
Business Acumen
The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.
Innovation Leadership
Demonstrates ingenuity and curiosity to do things better and fosters an environment of disruptive thinking and action Collaboration and Influencing
Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals Strategic Capability
The ability to continuously evaluate and redirect business strategy and value proposition thereby promoting the competitive viability of the organisation.
Inspirational People Leadership
The ability to build, inspire, and develop teams towards high performance.
Effectively lead the team to deliver against strategic business outcomes, leveraging appropriate people management practices (across employee lifecycle) & team process to ensure effectiveness.
Actively coach and develop team members and establish coaching routines to do this effectively.
Ensure the effective engagement of staff, coach and guide the leadership team to effectively engage and develop their staff.
Ensure the organization is representative of the markets we serve and embrace diversity as a competitive advantage
